Part of the Admin training we provide is to show senior/admin staff how to use the provided report generator to see for themselves how long an alert took to be acted upon as well as how long the carer spent with the resident. We can also offer automated reports to show all alerts for a day/week/month as well as ‘Exception report’ that will only show alerts that took longer than a pre-agreed duration to be actioned e.g. anything longer than 5 minutes.
